Your privacy matters to us. This Privacy Policy explains exactly what personal data 37jl collects, why we collect it, how we use it, and the rights you hold as a Filipino player under the Data Privacy Act of 2012.
Six core principles that guide how 37jl collects, uses, and protects your personal information.
All personal data collected by 37jl is stored on encrypted servers with strict access controls. We apply industry-standard security measures to protect your information from unauthorized access, disclosure, or loss.
37jl does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate the platform, comply with legal obligations, and improve your experience as a player.
As a Filipino player, you have the right to access, correct, and request deletion of your personal data under Republic Act No. 10173. 37jl provides clear channels to exercise these rights at any time.
37jl only processes your personal data where a lawful basis exists — including your consent, contractual necessity, legal obligation, or legitimate interest — in full compliance with Philippine data protection law.
37jl uses cookies and similar technologies to keep your session active, remember your preferences, and analyze platform performance. You can manage cookie preferences through your browser settings at any time.
If you have any questions or concerns about how 37jl handles your personal data, our dedicated support team is available 24/7. Privacy-related requests are handled promptly and with full confidentiality.
37jl ("we," "us," or "our") operates the online gaming platform accessible at https://37jl.app. We are committed to protecting the personal data of every player who uses our platform, and we take our obligations under the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations (IRR), very seriously.
This Privacy Policy describes the types of personal information we collect from you when you access or use the 37jl platform, how we use and protect that information, with whom we may share it, and the rights available to you as a data subject under Philippine law.
By registering an account on 37jl or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the platform and contact our support team to close your account.
Data Controller: 37jl is the personal information controller responsible for your data collected through the https://37jl.app platform. All data processing activities are conducted in accordance with the DPA 2012 and applicable PAGCOR regulatory requirements.
37jl collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:
| Data Category | Examples | Required? |
|---|---|---|
| Identity | Full name, date of birth, government ID | Yes — KYC compliance |
| Contact | Email, mobile number, address | Yes — account operation |
| Financial | GCash number, bank account, transactions | Yes — payments & AML |
| Technical | IP address, device info, session logs | Yes — security & fraud prevention |
| Communications | Support chat logs, survey responses | Optional — service improvement |
37jl collects personal data through the following means:
The majority of personal data we hold is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion.
When you access the 37jl platform, certain technical data is collected automatically through cookies, web beacons, and server logs. This includes your IP address, device identifiers, browser type, and behavioral data such as pages visited and time spent on each section of the platform.
37jl may receive personal data about you from third-party identity verification providers, payment processors (such as GCash, PayMaya, BDO, BPI, and Metrobank), and fraud detection services. This data is used solely to verify your identity, process transactions, and maintain the security and integrity of the platform.
Note: 37jl does not purchase personal data from data brokers or any other commercial data sources. All data we hold about you originates from your direct interactions with the platform or from regulated service providers involved in operating the platform.
37jl uses your personal data for the following purposes:
Under the Data Privacy Act of 2012, 37jl processes your personal data on the following lawful bases:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract |
| Age and identity verification (KYC) | Legal obligation (PAGCOR / AMLA) |
| Payment processing | Performance of a contract |
| Fraud prevention and security | Legitimate interest |
| Responsible gaming monitoring | Legal obligation / Legitimate interest |
| Marketing communications | Consent (opt-in only) |
| Platform analytics and improvement | Legitimate interest |
| Regulatory reporting | Legal obligation |
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
37jl does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data only in the following limited circumstances:
We engage trusted third-party service providers to assist in operating the 37jl platform. These include payment processors (GCash, PayMaya, BDO, BPI, Metrobank), identity verification providers, cloud hosting services, and customer support platforms. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
37jl may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of 37jl's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the new entity prior to your data being transferred.
We may share your personal data with other parties where you have given us explicit consent to do so.
Cross-Border Transfers: Where personal data is transferred outside the Philippines (for example, to cloud infrastructure providers), 37jl ensures that appropriate safeguards are in place in accordance with the DPA 2012 and NPC guidelines, including contractual data protection clauses.
37jl retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 37jl's data disposal procedures.
37jl uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help us recognize you, maintain your session, and understand how you use the platform.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for platform functionality, session management, and security | Session |
| Functional | Remembers your preferences such as language and display settings | Up to 1 year |
| Analytics | Collects anonymized data on platform usage to improve performance | Up to 2 years |
| Security | Detects fraudulent activity and protects against unauthorized access | Session to 1 year |
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling essential cookies may affect the functionality of the 37jl platform, including your ability to log in and maintain an active session.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 37jl:
Exercising Your Rights: To exercise any of the rights listed above, please contact 37jl's support team using the contact details in Section 14. We may require you to verify your identity before processing your request to protect against unauthorized access to your data.
37jl implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
While 37jl takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your 37jl login credentials and for notifying us immediately if you suspect unauthorized access to your account.
The 37jl platform is strictly intended for individuals who are twenty-one (21) years of age or older. We do not knowingly collect personal data from individuals under the age of 21. This restriction is mandated by Philippine gaming regulations and is enforced through our KYC verification process at the point of registration.
If 37jl becomes aware that personal data has been collected from an individual under the age of 21, we will immediately suspend the relevant account, delete the associated personal data, and return any deposited funds to the original payment method where technically possible.
If you are a parent or guardian and believe that your child has registered on the 37jl platform, please contact our support team immediately using the details provided in Section 14.
The 37jl platform may contain references to third-party services such as payment providers. Please note that once you leave the 37jl platform and access a third-party service, this Privacy Policy no longer applies. 37jl is not responsible for the privacy practices or content of third-party websites or applications.
We encourage you to review the privacy policies of any third-party services you use in connection with your 37jl account, including your chosen payment provider (GCash, PayMaya, BDO, BPI, or Metrobank), before providing them with your personal data.
37jl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will notify registered players by posting a prominent notice on the platform or by sending a notification to the email address associated with your account.
The revised Privacy Policy will take effect on the date specified in the notice. Your continued use of the 37jl platform after the effective date of any amendment constitutes your acknowledgment of the updated Policy. We encourage you to review this page periodically to stay informed about how 37jl protects your personal data.
Version History: The current version of this Privacy Policy is effective as of January 1, 2026. Previous versions are available upon request by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 37jl handles your personal data, please contact our Data Privacy team. We are committed to addressing all privacy-related inquiries promptly and in accordance with the Data Privacy Act of 2012.
You may reach us via the live chat feature available on the 37jl platform, or by writing to us at the following address (plain text — not a clickable link):
Privacy & Data Protection Inquiries:
Response Time: We aim to respond to all privacy-related requests within fifteen (15) business days of receipt.
National Privacy Commission: If you are not satisfied with our response, you have the right to lodge a complaint with the NPC of the Philippines at privacy.gov.ph (external government resource — not affiliated with 37jl).
When submitting a privacy request, please include your registered account username and a clear description of your request or concern to help us assist you as efficiently as possible.
Now that you know how 37jl protects your personal data, you can play with peace of mind. Join thousands of Filipino players enjoying slots, bingo, live dealer games, and more — all on a platform built with your privacy and security at its core. Must be 21 years of age or older.
21+ only · Play responsibly · Philippine players only